Because all items in usona's collection are made to order in our European factories, lead-times for all custom orders are normally in the 18 to 22 week range. Orders are not subject to cancellation or refund at any time after production begins. Usona simply requires a 50% deposit to place an order, and full balance prior to shipping. We can arrange for freight to most locations on the globe and a usona representative will gladly provide you with a freight quote upon request prior to order placement. Color, grain variations and veining are natural characteristics of wood, stone, iron, fabric and leather. These variations reveal the individuality of each piece. For this reason the natural qualities may vary from pieces you have seen in showroom and website. Special order conditions apply. Please feel free to email us at firstname.lastname@example.org
or call us directly at (215) 496-0440 Monday thru Friday between the hours of 9am and 4pm (EST) and we will gladly assist you with any questions you may have.