FREQUENTLY ASKED QUESTIONS
+ WHY IS THERE NO PRICING ONLINE?
All pieces in usona’s collection are made-to-order and are available in many sizes, finishes, and material options. Pricing varies according to your selections and will be quoted by usona’s sales staff upon receipt of your price request.
+ HOW DO I GET PRICING ON ITEMS?
Each product page contains a REQUEST QUOTE tab. When browsing our site, simply click this tab on a product page that catches your eye and the item will be automatically added to your SAVED ITEMS. Once you are finished browsing, simply click the SEND TO USONA tab and we will reply to your request within 24 business hours.
+ DO I NEED TO CREATE A PROFILE TO RECEIVE PRICING?
No. If you wish, you can simply click the CONTACT US tab and send us your request directly by including the product model numbers in the questions/comments section. You can also email email@example.com. The benefit of creating a profile is that you can access your binder in the future.
+ WHAT ARE YOUR LEAD-TIMES?
Usona’s lead-times are usually in the 14-18 week range due to the fact that all items in our collection are made-to-order, and not stocked pieces. They are manufactured mostly in Italy, with some manufacturers located in France, Belgium, Denmark, and the United Kingdom. Production time can normally be in the 8-10 week range, plus added time for packing, logistics, and final freight.
+ IS THERE ANY WAY TO RUSH AN ORDER?
Because we cannot rush production on items, the only way to truly expedite an order would be to use air freight. Normally, this is possible for most items, however the cost can be quite high due to the added packaging required for air freight as well as the method of transport cost. Using air freight usually subtracts approximately 4 weeks from the lead-times given.
+ WHAT ARE YOUR FREIGHT CHARGES?
Freight costs can vary depending on the piece being shipped, the method of freight, as well as the final destination address. Usona can arrange for white glove delivery within the Philadelphia, New York City, Washington DC metro areas, and most areas outside this region will require a warehouse address for receiving truck deliveries. For all orders, your usona sales rep will gladly provide you with a freight quote prior to placing an order.
+ HOW DO I PLACE AN ORDER?
Once you and your usona sales rep finalize all details regarding your order, you will be emailed an invoice. To put an order into production, we simply require a 50% deposit, and the remaining balance is due prior to shipping. We accept credit cards, checks, and direct wire transfers as methods of payment.
+ DO YOU PROVIDE FINISH SAMPLES?
We can send physical samples of material or fabrics for approval prior to purchase. Because we have a limited supply of samples, we ask that budgets are approved prior to samples being sent. Because we work with over 50 different manufacturers, finish options will most likely vary from item to item.
+ WHAT IS YOUR RETURN POLICY?
Because all items in usona’s collection are made-to-order, they are not subject to return or cancellation once production process starts.
+ DO YOU HAVE ANY OTHER LOCATIONS BESIDES PHILADELPHIA?
We wish we did, trust us! As of now, our only location is indeed Philadelphia. However, we can ship to pretty much anywhere on the globe. We will gladly get you a freight estimate once all items are quoted.
+ ARE YOUR PIECES AVAILABLE IN COM/COL?
Most pieces in our collection can be done in COM/COL (Customers Own Material or Leather). The purchaser is responsible for knowing that COM/COL material provided is upholstery grade and suitable for use on items specified. All fabric quantities provided are for standard 55” width/non repeat fabrics. Leathers provided by purchaser (COL) should be standard soft upholstery grade leathers unless otherwise noted. Any special requests should be brought to usona’s attention prior to purchase of material as usona is not responsible for material purchased by clients, especially if it is found not to be suitable after production begins.